Vivotek
Vivotek Knowledge Base Articles
181 Articles
[VAST] How to use the VAST Playback to export the NVR recording file with larger size
464 views
Active Guide
[VAST2] How to add the camera into VAST2 manually by using different protocols
431 views
Active Guide
[VAST/VAST2] What are the benefits of adding Linux-based NVRs as substation in VAST2?
425 views
Active Guide
[VORTEX Portal] AI Hub
421 views
Active Guide
[VORTEX Portal] Frame by Frame Playback
415 views
Active Guide
[VAST2] How to add cameras into VAST2?
406 views
Active Guide
[VSS] Is it possible to upgrade my VAST station directly to VSS?
393 views
Active Guide
[VORTEX] Can I enable MFA for all users in my organization?
386 views
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[VORTEX] What will happen if you hardware reset your VORTEX camera?
379 views
Active Guide
[VIVOCloud Application] How to share your device with other account?
378 views
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[VORTEX Portal] Smart Privacy Switch
371 views
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[VORTEX Portal] What is device offline delay time and how can I modify it?
371 views
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[VORTEX Portal] Facial recognition
370 views
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[VORTEX Portal] What is synchronized playback and how to use it?
368 views
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[VORTEX]How to pause alarm using alarm management?
367 views
Active Guide
[VAST] Why do I get warning message when importing the software license?
364 views
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[VORTEX] How do I create an archive file?
362 views
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[VORTEX Portal] How to use Missing/Unattended Object Detection rules in VCA Detection?
361 views
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[All cameras] What is the default password used by VIVOTEK cameras?
360 views
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[VORTEX] What kinds of MFA methods does VORTEX support?
359 views
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[VORTEX Portal] How to share my devices to the people not in my organization?
358 views
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[VORTEX Portal] How can I set up alarm notifications for VORTEX Connect system events?
357 views
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[VIVOCloud] How to rebind the NVR to another VIVOCloud account?
356 views
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[Unmanaged PoE Switch] What's the power consumption of unmanaged PoE Switch ?
355 views
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[VORTEX Portal] What is Case Vault and how to create a case report?
354 views
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Are VIVOTEK products ONVIF compatible?
353 views
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[All cameras] How to find the IP address of your camera using the ARP method?
352 views
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[VORTEX Portal] How can I share an archive file with someone outside my organization?
352 views
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[Shepherd] How to update the Shepherd device pack in your NRs or NS device?
351 views
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[All cameras] What is the camera's default IP address?
351 views
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[VORTEX Portal] How can I set up the VCA configuration via the Vivotek Camera webpage?
349 views
Active Guide
[All cameras] Is it possible to access my VIVOTEK camera without a password?
349 views
Active Guide
[VORTEX Portal] List of Supported Hotkeys
347 views
Active Guide
How to troubleshoot when there is fiber issue for switch?
347 views
Active Guide
[All cameras] What can I do if I forget my camera's password?
347 views
Active Guide
[VORTEX] What will happen if you remove your device from your organization?
346 views
Active Guide
[Shepherd][All versions] How to update the device pack of Shepherd?
345 views
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[Vortex] Getting Started: VSS VORTEX Connect Setup Guide
344 views
Active Guide
[VSS] What is the VAST Security Station default username and password?
343 views
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[VORTEX Portal] Getting Started: Setting Up User Privileges
342 views
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[Windows-based NVRs][NR9X81] How to replace and set NVR SATADOM
341 views
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[All cameras] What to do if the camera cannot be found on the network using Shepherd
341 views
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[VORTEX Portal] How to configure webhook in alarm management?
339 views
Active Guide
[VSS] How to add MOXA I/O box to VAST Security Station(VSS)?
339 views
Active Guide
[All cameras] How can I access my camera using my mobile phone?
338 views
Active Guide
[VORTEX] How can I help VORTEX improve AI services?
336 views
Active Guide
[Linux-based NVRs] Why is the setting of stream 1 changed after adding camera to NVR?
335 views
Active Guide
[VORTEX] Getting Started: VIVOTEK NVR Onboarding Guide
334 views
Active Guide
[VORTEX] Getting Started: Setting up your VORTEX account
334 views
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Adding a substation to VAST
333 views
Active Guide
[VSS] Can I upgrade NR devices to VSS or do I need a license?
333 views
Active Guide
[VORTEX] Getting Started: Adding your devices to your VORTEX account
333 views
Active Guide
[Windows-based NVRs][NS9521] How many displays can be connected to the NS9521 server?
333 views
Active Guide
[All Cameras] Which characters cannot be used when setting the camera password?
333 views
Active Guide
[VAST2] How to change the viewing quality on VAST2?
332 views
Active Guide
[All Cameras] How to upgrade the firmware of a VIVOTEK camera?
332 views
Active Guide
[Windows-based NVRs] How to add drives to expand storage volume?
331 views
Active Guide
[NVR Linux based] Can't control PTZ after adding my ONVIF device to the NVR
331 views
Active Guide
[VORTEX Portal] How to add a Reseller via the VORTEX Portal?
328 views
Active Guide
[VAST2] How to use VLC to get the camera rtsp from VAST2
327 views
Active Guide
[VAST2] How to disable blue motion cells, grid, and person Icon in VAST2 camera view?
326 views
Active Guide
[All cameras] Browser shows that the connections already exceeded the limit
323 views
Active Guide
[VORTEX] Understanding Audit Logs: User Actions and System Events Tracked
323 views
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[VORTEX] How to reset MFA for a user?
323 views
Active Guide
[Shepherd] How install Shepherd tool into your PC
322 views
Active Guide
[VSS] Which media player can be used to play 3GP videos created by VSS software?
321 views
Active Guide
[VORTEX] How to snooze particular rule that triggers alarm in message center?
320 views
Active Guide
Getting Started: Enabling the VIVOCloud service in your NVR
320 views
Active Guide
[VSS] What port should be forwarded to connect to the VAST Security Station server?
320 views
Active Guide
[Shepherd][2.4.0.3] Why the application cannot be opened after Windows 10 upgrade
320 views
Active Guide
[All cameras] Why does the camera ask to set a password after upgrading?
320 views
Active Guide
How to use NVR to control each camera's RS485 command
319 views
Active Guide
[Shepherd] Can you find ONVIF cameras when using the Shepherd application?
319 views
Active Guide
[VSS] How to allow a VSS Client to connect to a VSS server through a firewall?
318 views
Active Guide
[VORTEX] Getting Started: VIVOTEK VSS Onboarding Guide
317 views
Active Guide
[VIVOCloud Camera] How to generate the QR code/PCode in a VIVOCloud compatible camera?
317 views
Active Guide
How to insert VIVOTEK camera into VIVOTEK Linux-based NVR?
316 views
Active Guide
[VORTEX] How to configure MFA for my VORTEX account?
315 views
Active Guide
[Shepherd] How to batch upload a VADP package into several cameras?
315 views
Active Guide
[Shepherd] Does the Shepherd application supports MAC OS?
314 views
Active Guide
[NR9581-V3/NR9682-V3] How to upgrade the driver of the RAID card?
313 views
Active Guide
NVR series support USB joystick? How to operate the joystick?
312 views
Active Guide
[7000 Series] Are VIVOTEK 7000 series (or older) ONVIF compatible?
312 views
Active Guide
[Shepherd2][3.0.0.1] How to change the Shepherd's UI size when it is too large?
312 views
Active Guide
[Windows-based NVRs][NR9581-V2/NR9681-V2] How to replace and set NVR SATADOM?
312 views
Active Guide
[Shepherd2] Failed to create OpenGL context for format QSurfaceFormat...
311 views
Active Guide
[VAST2][2.0.0.1650]How to do when UI is transparent?
310 views
Active Guide
[Shepherd] How to export the camera list using the Shepherd application?
309 views
Active Guide
[All cameras] How to find and connect to VIVOTEK cameras
309 views
Active Guide
How to setup VAST Matrix?
307 views
Active Guide
[VORTEX] Getting Started: Setting up Cloud Backup for VORTEX cameras
307 views
Active Guide
[Deep Learning VCA Integration] How to use Postman for API Testing?
305 views
Active Guide
Can VIVOTEK Devices be Integrated with Milestone Video Management Software?
305 views
Active Guide
[VAST]Why is network throughput more than the bit rate in camera video setting page?
305 views
Active Guide
How to get previous recordings when I re-intsall VAST?
304 views
Active Guide
[Shepherd][3.2.0.3] Why I cannot update the Trend Micro license via Shepherd ?
304 views
Active Guide
[VSS] Can I downgrade from VSS (VAST Security Station) back to VAST2 after upgrading?
302 views
Active Guide
[VIVOCam L2 Switch] How many multicast groups can we have on VIVOTEK switches?
302 views
Active Guide
[Linux-based NVR] Why I cannot change the camera codec to H.265 in the NVR interface?
301 views
Active Guide
[VORTEX] Getting Started: How to Transfer VORTEX Organization Ownership
300 views
Active Guide
[Linux-based NVRs] What is the segmentation logic of NVR recording files (.3gp)?
300 views
Active Guide
[ONVIF] How can I configure the ONVIF function in my VIVOTEK camera?
297 views
Active Guide
[VSS] How do I choose between CMS Relay and Direct Link? How do I set it up?
296 views
Active Guide
[VSS] Is it possible to view live feeds from VAST Security Station using a web browser?
296 views
Active Guide
[Linux-based NVR] How do I call a preset point using the AJ-001 joystick?
296 views
Active Guide
[All cameras] Using APIPA makes it easy to find VIVOTEK cameras
296 views
Active Guide
What is Virtual Matrix on VAST?
294 views
Active Guide
[Linux-based NVR] Does VIVOTEK NVR support FTP active connections?
292 views
Active Guide
How to add VMS into CMS as substation?
289 views
Active Guide
[NR9581/NR9681][1.13.1.10] How to connect and configure UPS to NR9581/NR9681?
288 views
Active Guide
[VORTEX Portal] How to use license plate search in Deep Search?
285 views
Active Guide
[Linux-based NVRs] What is the maximum capacity limit of a USB dongle?
284 views
Active Guide
[NR9X8X/NR9X8X-v2] MegaRaid RAID card SAS Activity LED
283 views
Active Guide
[AW-GET-094A-130]How to set VLAN and port trunk?
280 views
Active Guide
What is the rebuild machanism of ND8401/ND8301?
279 views
Active Guide
[All cameras] What to do if the camera cannot upgrade the firmware
278 views
Active Guide
How to add the camera into iViewer?
276 views
Active Guide
How to add or remove different camera in my favorite list on iViewer?
276 views
Active Guide
[VAST]Why does VAST playback show export failed ffffffff while exporting video clips?
275 views
Active Guide
[All cameras] How many user accounts can be configured in one camera?
267 views
Active Guide
[VORTEX Portal] How to send feedback on Deep Search results?
266 views
Active Guide
[AW-GET-083A-120] How much the voltage of AW-GET-083A-120 per port?
265 views
Active Guide
[VSS] Why I cannot find the VIVOCloud feature in the VSS Standard version?
263 views
Active Guide
How to update VAST status in iViewer?
259 views
Active Guide
[All cameras] What is the camera ethernet speed and how to check it?
258 views
Active Guide
[VSS] What port is used to login to the VAST Security Station?
256 views
Active Guide
How to perform camera PTZ on VAST by click on image?
254 views
Active Guide
[VORTEX] Can the MFA setup in VOREX work with my SSO login?
232 views
Active Guide