[VORTEX Portal] How to add a Reseller via the VORTEX Portal?

Question

What should I do if I want to add a Reseller via the VORTEX Portal?

Answer

To add a Reseller via the VORTEX Portal, please follow the steps below to complete the configuration.

After adding a Reseller, if you encounter any operational or configuration issues, the Reseller will be able to access your Organization—once you grant permission by enabling the Remote access feature—to review the settings and assist in resolving the issue.

Step 1. Go to the settings page

After logging in to the VORTEX Portal, click on "System" from the left-side menu. Then, click on "Reseller Management" to enter the configuration page.

Step 2. "Request a reseller" if you don't have any reseller information

If you already have reseller information and email, please skip this step and proceed directly to "Step 3."

If you don’t have any reseller information, please click the "Request a Reseller" button. After completing the "VORTEX System Integrator Request Form," click "Submit." Our regional sales team will arrange for a system integrator to contact you as soon as possible.
After contacting the system integrator, follow the information they provide to proceed with "Step 3" and the subsequent operations.

Step 3: Click "Add reseller" and enter the reseller's email

After clicking the "Add reseller" button, enter the reseller's email, then click the "Add" button to add a reseller to your organization.

Note: 

Currently, only the email address of the Reseller Company Owner can be added to the Organization. 

If the email of a Reseller Company Member is entered, clicking “Add” will display a failure message, as shown in the image below.

Step 4. The Reseller has been added successfully

After clicking "Add", the reseller will be added successfully, and the related reseller information will be displayed as shown below.

The "System Issue Notifications" feature is enabled by default after successfully adding a reseller to your organization. Resellers will be notified simultaneously of system issues, such as devices going online or offline within your organization. 

You can enable or disable the "System Issue Notifications" feature at any time by clicking its button.

Step 5. Enable or disable the reseller's remote access permission

If you need the reseller to help view or configure your organization, you must enable the "Remote Access" feature so they can assist you remotely. 

However, if the "Remote Access" feature is disabled, no one — including resellers — will be able to access your organization. Rest assured.