Knowledge Base

Get help from Digital Watchdog’s Technical Support professionals. Quickly find and download information about our products, including manuals and documentation to install and get the most from your investment in video surveillance.

• Registering Cameras with RTSP for COVA

QNAP Knowledge Base Articles

• Can I upgrade QTS to QuTS Hero directly on my NAS?
• Shared folder management | QuTS hero 6.0.x
• LUN status | QuTS hero 6.0.x
• SED types | QuTS hero 6.0.x
• Why does Storage Manager still display data reduction values even when I disable Compression and Deduplication for a shared folder or a LUN?

• Setting up Live View in Speco Blue VMS
• How to add a recorder to SecureGuard® CMS
• How to configure Digital Deterrent on a Blue Series Recorder
• All Speco Recorder Series, Software, and Apps
• Speco Security Hardening Guide 

2M Technology Knowledge Base Articles

• Card Access
• How to Upgrade the Firmware
• What is the default password for the 2M Essential NVR?
• How to Set Up 2M Station New Version
• How to Set Up 2M Guard

Alfred Camera Zendesk Knowledge Base Articles

• Introducing WebViewer 2.0: A New Way to Monitor What Matters Most
• App Lock
• How do I turn off battery optimization to reduce connection issues (Android)?
• Detection Zone
• How do I set up AlfredCamera?

Annke Knowledge Base Articles

• Annke Sight - How to connect my NVR to Echo Show
• Annke Vision—How to turn off the analog camera's white light？
• What To Do If Less Security App is No Longer Supported by Google?
• XMeye - What to Do If the Hard Disk Drive (HDD) Can't be Recognized?
• XMEye - Is Your Phone or Computer Able to Connect System?

Camius Security Support and Guides

• SCOUT20PTZ controls
• User Manual For IP Cameras (Non-R series)
• User Manual For IPVault Network Video Recorders
• User Manual for Intelligent Detection
• Installation Guide for Camius Analog Cameras

CCTV Security Pros Tech Setup Guides

• Troubleshooting Coaxial (BNC) Cameras
• Invalid Camera Format Error
• SmartPSS Lite User Manual
• Setting Up RTMP
• No Video Output from Camera

IC Plus Knowledge Base Articles

• VIDEO - Dahua NVR Basics
• SATEL - Integra - Ventilation Control
• Uniview - NVR - Why can't query the record from NVR?
• Uniview - NVR - No Resource/Sub Stream Displaying
• VIDEO - Dahua - NVR5/4xxx-4KS2 - Bridge Mode : Turn your NVR into a PoE switch to power up more devices.

Lorex Knowledge Base Articles

• Main menu
• Setup
• OC101 Series - 2K Outdoor Wi-Fi Battery Camera: Frequently Asked Questions
• OC101 Series - 2K Outdoor Wi-Fi Battery Camera: Frequently Asked Questions
• Setup Settings:

LT Security Zendesk Knowledge Base Articles

• Ubi Router Setup
• Preview - Control Bar
• Firmware Version and Comparison
• TVL and Pixels
• Encryption Code Issues

Nelly's Security Zendesk Knowledge Base Articles

• How to Enable IE Mode in Microsoft Edge
• Wiring Guide
• Where to Download Product Software, Firmware, and Specifications
• How To Access PVM Web Interface
• Manufacturers Documentation Downloads

Sannce Knowledge Base Articles

• Type 2-NVR User Manual in English and German
• Tip Us Now!
• Sannce Cam - Cameras User Manual - EN
• YCC365 PLUS - How to Add the Camera to the APP YCC365 PLUS?
• I41CJ user manual-EN

SCW Knowledge Base Articles

• Buying A Security Camera System
• No, You Probably Don't Need 90 Days of Video Surveillance Footage for PCI Compliance
• IP66 Security Cameras
• IP Ratings for Surveillance Cameras
• License Plate Cameras

SpyCamerasCCTV Help Center Articles

• Meaning of error codes in SADP
• How to find out your IP range or the default gateway of your router on a Windows or Mac computer
• How to Open and Extract a .zip or .rar Folder on Windows
• Basics of a Home Network and CCTV Systems
• How to install or replace the hard drive in a Gamut recorder

Swann Knowledge Base Articles

• How to Connect a Doorstrike
• Doorstrike Diode placement
• Outback: Setup
• OutbackCam: Downloading the files to the computer
• Camera Goes Offline While Pairing – What to Do

Verkada Knowledge Base Articles

• Enable NCIC Alerts
• Manage Departments and Checkpoints
• Door Schedules and Exceptions
• Verkada Dome Camera Maintenance
• Command Connector Resource Allocation

Visiotech Zendesk Knowledge Base Articles

• Reyee EG Router series
• OSD Menu Safire
• Safire Smart XVR - camera Smart LED settings
• RESET Milesight Cameras
• UNIVIEW AI BOX

Vivotek Knowledge Base Articles

• [All cameras] What can be done if the camera cannot be accessed after a firmware upgrade
• [VAST] How to use the VAST Playback to export the NVR recording file with larger size
• [VAST2] How to add the camera into VAST2 manually by using different protocols
• [VAST/VAST2] What are the benefits of adding Linux-based NVRs as substation in VAST2?
• [VORTEX Portal] AI Hub

YI Technology Help Center Articles

• What's the default Wi-Fi camera's name?
• Upgrade
• What's inside the box (Kami Mini)
• Take photo
• Invite Household Members

Spymonkey Blog Guides

• Uniview Guide: EZStation
• Uniview Guide: EZCloud
• Uniview Guide: EZView
• Uniview Guide: Email Notifications
• Uniview Guides by SpyMonkey

Arecont Vision Documentation

• AV Firmware Updates
• Using Just-in-Time Provisioning (JITP)
• POWER-OVER-ETHERNET STANDARDS
• AVC NDAA Complianace statment
• Firmware & Hardware Upgrades

IDIS Video Security Solutions Documentation

• AV Firmware Updates
• IDIS Center shows a black screen when using any remote viewing software
• ISS | Backup & Restore
• Configuring an alarm output from an AI camera to trigger an external alarm panel
• ConteraIP Fisheye: Updating Firmware

Solink Video Security Documentation

• How to Use Solink's Support Request Portal
• Security Requirements
• Event Spot Check
• Solink Installation Requirements
• Alarm Schedule

Camcloud Cloud Video Documentation

• Sony
• Hikvision
• Not Getting Notifications?
• Amcrest
• Timezones and On Screen Display