Knowledge Base

Get help from Digital Watchdog’s Technical Support professionals. Quickly find and download information about our products, including manuals and documentation to install and get the most from your investment in video surveillance.

• Registering Cameras with RTSP for COVA

QNAP Knowledge Base Articles

• Sharing a file or folder on a social network | QuTS hero 6.0.x
• Can I upgrade QTS to QuTS Hero directly on my NAS?
• Restoring a MariaDB database | QuTS hero 6.0.x
• Shared folder management | QuTS hero 6.0.x
• What is System Reserved space?

• How to purchase additional Camera Licenses for your SecureGuard Server
• How to connect to an IP camera from a computer.
• How to Batch Update IP Camera addresses on Speco Blue VMS
• How to tell what model recorder you have.
• Glossary of Terms

2M Technology Knowledge Base Articles

• How to Upgrade the Firmware
• What are the function settings?
• Which button is which on the 2MITD?
• 2M DVR Software Downloads
• How to Share a Device

Alfred Camera Zendesk Knowledge Base Articles

• HD Viewing/Recording
• What is Guest Access Mode
• Low-Light Filter
• Night Vision
• Sound Detection

Annke Knowledge Base Articles

• Annke Sight - How to connect my NVR to Echo Show
• Myannke - Specification of I41EJ
• How to adjust dual lens camera's image stitching distance
• Annke Vision - Configuring Multicast on ANNKE NVR
• Annke Vision-The Introduction of The Different Light Modes of Smart Dual Light Analog Camera.

Camius Security Support and Guides

• User Manual For IP Cameras (Non-R series)
• SCOUT20PTZ controls
• Installation Guide for Camius Analog Cameras
• User Manual for Intelligent Detection
• User Manual For IPVault Network Video Recorders

CCTV Security Pros Tech Setup Guides

• Setting Up RTMP
• Invalid Camera Format Error
• Using Premade Cables
• Changing Your Password
• CCTV Black Line DVR - Complete User Manual V1.1.0

IC Plus Knowledge Base Articles

• Uniview - NVR - Why can't query the record from NVR?
• TP-Link - Omada & VIGI — Service Provider Guide Cloud Access & End-User Sharing
• Uniview - Dual Lens PTZ - How to Set Up a Uniview Dual Lens PTZ
• Uniview - NVR - How to check hard disk’s health status?
• Uniview - RTSP Generator

Lorex Knowledge Base Articles

• U3 Series - Lorex Connect UA 4K 8-Channel PoE Network Video Recorder - Installation Guide
• Getting Started
• U3 Series - Lorex Connect U3 2K+ or 4K POE Turret Camera- Installation Guide
• Setup
• U3 Series - Lorex Connect U3 2K+ or 4K POE Bullet Camera- Installation Guide

LT Security Zendesk Knowledge Base Articles

• CMS. 2.0
• Ubi Router Setup
• LTS and Control4 Integration Tutorial
• Control4 Driver Check list
• NVMS1200

Nelly's Security Zendesk Knowledge Base Articles

• How to Enable IE Mode in Microsoft Edge
• How To Access PVM Web Interface
• How to Enable Guarding Vision
• Recommended Apps to view on a cell phone
• Setting Up AD MODE On The PVM

Sannce Knowledge Base Articles

• NW41Q- Download link of files in CD
• Type 3 - Download Link of Files in CD
• How to Install the TeamViewer for Remote Support
• Type 1-User Manual for NVR system -DE
• Type 1-remote view guide_Ru

SCW Knowledge Base Articles

• Why Cameras
• How to Buy the Right Security Camera System for You
• Buying A Security Camera System
• Varifocal vs Fixed Lens Security Cameras
• Multi-Site / Complex Surveillance Systems

SpyCamerasCCTV Help Center Articles

• How to install or replace the hard drive in a Gamut recorder
• Meaning of error codes in SADP
• How to Open and Extract a .zip or .rar Folder on Windows
• How to find out your IP range or the default gateway of your router on a Windows or Mac computer
• Basics of a Home Network and CCTV Systems

Swann Knowledge Base Articles

• How to Connect a Doorstrike
• How to Check the Battery Level of Your Stand-alone Battery-powered Camera
• How far from my Wi-Fi router can I mount my camera?
• Error Code: 2021 and P2P-MAC Address Mismatch
• Error: Device Association Failed

Verkada Knowledge Base Articles

• Use the Guest Healthcare Portal
• Manage Departments and Checkpoints
• Enterprise Controlled Encryption
• Door Schedules and Exceptions
• Agent Talk Down with Classic Alarms

Visiotech Zendesk Knowledge Base Articles

• ADAM module configuration with Safire NVR
• 12 - Akuvox eCloud - Property manager - Visitor & Staff menu tab
• 09 - Akuvox eCloud - adding a Property manager
• Safire Smart - SF-JBOX-0205
• Compatibility between XS-V2202E-2 video door phone and X-SECURITY VTH1550CHW-2 monitor

Vivotek Knowledge Base Articles

• [All cameras] How to find the IP address of your camera using the ARP method?
• [All cameras] What can be done if the camera cannot be accessed after a firmware upgrade
• [All cameras] Browser shows that the connections already exceeded the limit
• [All cameras] Why can't I find the Safe100.net or 2bThere.net Express Link configuration in the camera's network interface after the firmware upgrade?
• [VORTEX Portal] How to add a Reseller via the VORTEX Portal?

YI Technology Help Center Articles

• What's inside the box (Kami Mini)
• Why are alerts not triggered when there is movement?
• What is the auto low light feature? (YI 4K Action Camera)
• Why does the app show the message "No SD card" when I have already inserted an SD card into the camera?
• Having issue with installing the YI/Kami Home PC App?

Spymonkey Blog Guides

• Uniview Guide: EZCloud
• Uniview Guide: Email Notifications
• Uniview Guides by SpyMonkey
• Uniview Guide: EZStation
• Uniview Guide: EZView

Arecont Vision Documentation

• Mega series camera will not add as an ONVIF device on 3rd party recorders
• AV Firmware Updates
• How to Fix "Respawning too fast" error on Linux recorders
• Pink Sensors on WDR cameras
• ConteraVMS: Adding Hikvision cameras

IDIS Video Security Solutions Documentation

• IDIS Center: Product Features & System Requirements
• Release notes | IDIS Solution Suite 5.1.0
• Release Notes | IDIS Center v6.9.1
• Release Notes | IDIS Center v6.9.0
• Cybersecurity: Data Security Features

Solink Video Security Documentation

• Multi-Device Site Management Overview
• Data Residency Information
• Billing and Payments Information
• Security Requirements
• HW-DM100-2W Camera Install Guide

Camcloud Cloud Video Documentation

• Plans and Pricing Summary
• Reseller Account Management: Admin Portal
• Essential Network Settings (Static IP, DNS, and DDNS)
• Axis
• Timezones and On Screen Display