ConteraVMS: "Unable to record" error is displayed on Contera cameras

Super Admin
07 May 2026
3 views

Issue:

Camera(s) are displaying the error "Unable to record". The below is displayed in the recording log for that camera:

2019-09-19 15:52:00.259 NOTICE [rtspreceiver] rtsp://10.6.0.27:554/stream1: Describe failed with code BadSdpFormat

Resolution:

  1. Login to the camera WebUI.
  2. Click Network.
  3. Scroll down to RTSP.
  4. If someone enabled the metadata streams, disable them as shown below.

    20190920_412.png

  5. Back on the ConteraVMS web page click on the camera and click Synchronize on the upper right. 
  6. Click Save.
  7. The camera should begin recording.

 

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