XMeye - How to Set up Email Alerts?

Applies to: DN41CS/DN81BS/DT61BH/DT81BF/DT31BZ

The article will introduce how to set up email alerts.

1. Install the HDD.

Please confirm if you have installed the HDD inside the box. Here is a link on how to install the hard drive disk.
https://support.sannce.com/hc/en-us/articles/900000433303

If the Status of HDD is Error or the hard drive can't be recognized, please follow this link to fix it:

https://support.sannce.com/hc/en-us/articles/36017109432473 

2.Make sure the DVR connects to the internet.

When your local monitor shows Connected, it means the DVR is connected to the network:

If it shows Not connected, it means the DVR is not connected to the network:

Note: If the status is not connected, it means the recorder did not connect to the cloud successfully.

Here is the relevant link to offer help.

https://support.sannce.com/hc/en-us/articles/35188059371033

3.Set up the motion detection on the main screen.

Please follow the link below to set up the motion detect recording on your system first:

https://support.sannce.com/hc/en-us/articles/36063686071833

Note:

Please make sure enable Send Email option.

(This step is very important.)

4.Please open the google and log in your google account.
Then click settings>your google's account icon>manage your google account:

5.Click security and login>two-step verification>enable two-step verification:


6.Please search 'app password' first.
If you didn't set it up before, please click the 'create and manage application-specific password' on 'help':
(Sorry, this 'help' part only displays in Chinese and but can't be set up in English.)

7.Name the device name and you will gain the 16-digit app password:

8.Set up the e-mail parameter on the main screen.

a.Please go to the Main menu---Network--NetServic. Click the NetService button.

b.Double left-click the Email button. Then fill in the relevant info of your email.

c.Please set up an email in the DVR setting like the picture below. If the mail test succeeds, it is working.

The SMTP server is smtp.gmail.com

The Port is 465/587

Tick the SSL

The user name is your Gmail account

The password is your App password (16 digits) from Google

The sender is your Gmail account

The receiver can be any email. (You will receive the alerts on this e-mail. You can use Gmail or Hotmail.)

d.After setting it up and please choose Mail Testing to test.

When it shows “Test success”, it means this function has been enabled.

e.If the mail testing succeeds, you will receive an email notification for the motion detection from the cameras.

If you still have the issue during setting up this function, please feel free to contact SANNCE technical support at support@sannce.com by email.