Unable to playback videos remotely using SwannView Plus software

Searching for recordings

Have you tried searching for recordings? If not, make sure to read How to playback using the SwannView Plus app?

Preventing playback to stop working

By Changing the bitrate

NOTE: The following steps will change the quality of the recordings moving forward. 

1. Open SwannView Plus then go to Control Panel and click Camera Settings .

2. Choose a camera from the list above.
   
3. Go to Video Quality.
4. Click on Advanced Settings of Main Stream.
   

   
   
   

5. Change the Video Quality to its lowest possible settings.
   • On this example, we are using NVR-8000, options may vary.
     
     
6. Click  on  Yes  to  save  the settings.
7. Once you’re back to Camera Settings, click on Save.
8. Repeat steps 2 to 7 for other channels or click Copy to… to copy the settings to other channels.

Changing bitrate via Menu

For us to do this, use a mouse and monitor connected to the DVR or NVR, right- click on your mouse and access the Menu > RECORD.

1. Go to Parameters > Substream.
2. Change Camera with the channel you want to update.
3. Change the Video Quality to its lowest.
4. Click on Apply to save the settings.
5. Repeat steps 2 to 4 for other channels or click Copy to copy the settings to other channels.
   

• Playing back recordings on SwannView Plus app only plays Substream. If you still experienced lag or delay when doing playback, make sure to do the troubleshooting above first instead of referring them to ISP to upgrade the internet’s speed.
• You can only playback one channel at a time on the app.