Safire Smart - Troubleshooting

Problem 1: Outdoor station not found in IP Manager Tool

Solution:

• Check if the outdoor station is properly connected to the PoE switch.
• Make sure the switch is connected to your router.
• Verify that DHCP is enabled.
• Restart both the outdoor station and the IP Manager Tool.
• Try a different network cable or port.

Problem 2: Monitor does not automatically detect the outdoor station

Solution:

• Ensure the monitor and outdoor station are on the same network.
• Make sure both devices are using DHCP.
• Check that the monitor is correctly configured as an “Indoor Station.”
• Perform a manual search via the monitor settings.

Problem 3: No calls on smartphone via Safire Smart app

Solution:

• Check if the device is correctly added in the app.
• Make sure your smartphone is connected to the internet.
• Verify that push notifications are enabled for the app.

• Also check the OS settings for notifications.

• Restart the app and log in again.
• Remove the device and add it again using the QR code.

Problem 4: No video or audio during a call

Solution:

• Check the PoE connection and power supply.
• Ensure the firmware of both devices is up to date.
• Test with a different monitor or smartphone.
• Check the audio and video settings in the app and on the monitor.

Problem 5: Monitor freezes or is unresponsive

Solution:

• Restart the monitor.
• Check if the power supply is stable.
• Perform a factory reset via the settings menu (note: all data will be lost).
• Update the firmware if available.