How to Update Your Recorder Firmware Using Swann Security for PC and Mac

This article will guide you on how to manually install the latest firmware of your  Recorder using the Swann Security software.

Before you proceed, check the following:

1. Visit this article [How to Update Your Recorder Firmware: A Step-by-Step Guide] to check if:
   • The recorder already has the latest firmware; and
   • To download the latest firmware for your recorder in case it is outdated.
2. If you haven't tried accessing your recorder on your computer, follow How to Set Up Swann Security for PC and Mac first.
   • If it is already added to the software, check if you can stream the cameras to ensure that there is a connection between your computer and recorder.

Once you can confirm that the record is outdated and you can access it in Swann Security on your PC or Mac, follow the instructions below:

1. Open Swann Security software and go to Device Management
   

2. Click the gear icon for that recorder
   

   If there is no 'gear' icon, it means that the software wasn't able to reach the recorder (Status is not green meaning online). Possible factors are:

   • The recorder and/or computer is offline (no internet connection)
   • The recorder and computer are not on the same network (only applies if you have added the recorder using its local IP address)
   • The recorder's password has changed. Update it by clicking the pencil icon and enter the new password, then save it.

3. Once in Settings, go to Advanced (side) > Upgrade (submenu) then click on Scan
   
4. Browse for the file, select it, then click Open
   
5. Click Start – Do NOT turn off the internet, PC, and recorder
   
6. A prompt at the bottom-left will appear once upgrade is complete – “Upgrade Completed”
   
7. The recorder will reboot and may take few minutes before it appears online again in the software.
8. Once online, check the firmware if it was applied.