How to Get the Recovery Code Using PC or Mac

Super Admin
01 May 2026
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Tags: password recovery, password reset, Swann recorder, admin password reset, recovery code, Swann Security software, PC, Mac, network connection, MAC address, Swann DVR, Swann NVR, password reset guide, Swann Security app, password reset instructions, Swann recorder troubleshooting, Swann support, Swann Security account, password reset process, Swann device management, Swann Security for PC, Swann Security for Mac

This guide helps you get the Recovery Code (recorder’s MAC address) via the Swann Security software on PC or Mac.

Find Your Model Number

Before anything else, you'll need your recorder’s model number.
Not sure where to find it? → View our guide

Once you have your model number, enter it below: e.g DVR16-5580

Set Up Physical Connection

  • Connect the recorder to the router using an Ethernet cable.
  • Connect your Windows PC or Mac to the same router.

Choose Your Situation

Get the Recovery Code

Download and install Swann Security on your computer:

NOTE: For Mac users, visit this article to learn how to install Swann Security program.

Open Swann Security on your computer. When click then

SSPC_Home
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Click then and wait until the search is complete.

Take note of the MAC Address shown.

SSPC_DeviceManagement_Search
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Swipe left or right to navigate

Click below to download Swann Security VMX

Login - Open Swann Security (VMX) and login. The default username and password is admin & admin then click


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Add device - choose Add devices manually then click


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Search device - click and copy the MAC address that will show above


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Swipe left or right to navigate

Recorder Not Visible in Software

Confirm network connection

RecorderNetworkConnection
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  • Ensure both recorder and computer are on the same router/subnet.
  • Check if the Ethernet cable is plugged in.
  • If the computer is connected via Wi-Fi, try connecting it to the router hardwired using Ethernet cable.
Refresh device list
  • Reboot your router first, then your recorder, and try again.
Temporarily disable firewalls
  • Windows Defender/macOS firewall or antivirus may block discovery—Turn them off temporarily, refresh device list, then re-enable.

Summary & Next Steps

  • Found MAC → Reset recovery → Created new password
  • Network issues resolved? → Recorder now visible

If none of the sections fix the problem:

  • Try on a different computer for MAC address retrieval.
  • Try other methods of getting the MAC Address or resetting the password.

Once you have the Recovery Code, go to this article to learn how to use it and reset the recorder's password.

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