To turn ON the notifications feature from your mobile device, kindly do the following:
For Android users:
1. Access the settings of your mobile phone.
2. Tap on Apps or Apps & Permissions.
3. Select the YI Home.
4. Turn on the Notifications feature.
For IOS users:
1. Access the settings of your mobile phone.
2. Scroll to the bottom of your screen (where you can see all of the Apps installed on your phone) , and tap YI Home or Kami Home.
3. Tap on Notifications.
4. Be sure that all the settings shown under Notifications are enabled.
(Allow Notification, Banner Style >Temporary, Sounds, Badges, Show Previews > Always, and Notification Grouping > Automatic).