(Contact) - How to email the Key File to Us?

Please remember your Keyfile must export and import back within a day. 
Otherwise, the unlock key file will not work.
Our Support Hours:(NJ)(CA)    Monday to Friday, 8:30 AM - 9:00 PM (EST)

You may e-mail LTS Technical Support at      
Support.NewJersey@LTSecurityinc.com   or      Support.LosAngeles@LTSecurityinc.com

What to Include in Your E-mail

We recommend that you include the following in your e-mail for a timely response:

1. Your Password Key File.   (see KB)    The Keyfile is XML file.  please make sure.

2. Your name

3. Company Name

4. If you are not from a company, include the name of the company you purchased
   the device from if applicable.

4. The name of your LTS sales representative if applicable.

5. Description of your issue, what you have done so far to resolve it, and how it first manifested.

When to Expect

A ticket will automatically be created and assigned to you. LTS Technician will respond in a timely manner. If you do not receive a response in a timely manner, please contact your LTS sales representative.