Unable to playback videos remotely using SwannView Link software

Super Admin
19 Aug 2026
321 views
DVR16-1000, DVR4-1250, DVR8-1250, DVR4-1260, DVR8-1260, DVR4-1425, DVR8-1425, DVR9-1425, DVR12-1425, DVR16-1425, DVR8-1450, DVR4-1580, DVR8-1580, DVR4-2555, DVR8-2555, DVR8-2900, DVR4-3000, DVR8-3000, DVR16-3000, DVR8-3200, DVR16-3200, DVR4-3250, DVR8-3250, DVR16-3250, DVR8-3260, DVR4-3425, DVR8-3425, DVR16-3425, DVR4-3450, DVR8-3450, DVR4-4000, DVR8-4000, DVR16-4000, DVR4-4100, DVR8-4100, DVR4-4150, DVR4-4200, DVR8-4200, DVR9-4200, DVR16-4200, DVR4-4400, DVR8-4400, DVR16-4400, DVR4-4550, DVR8-4550, DVR16-4550, DVR4-4600, DVR8-4600, DVR4-4750, DVR8-4750, DVR8-5000, HDR6-8000, HDR6-8100, HDR4-8200, NVR4-7072, NVR8-7072, NVR4-7082, NVR8-7082, NVR4-7085, NVR8-7085, NVR4-7285, NVR8-7285, NVR4-7300, NVR8-7300, NVR16-7300, NVR4-7400, NVR8-7400, NVR16-7400, NVW-1080H, NVW-460, NVW-480, NVW-490
Things to have: Things to do:
  • Working local or remote access to the DVR or NVR.
  • Installed the latest version of SwannView Link available.
  • Do a playback.
  • Prevent not working playback.

 

Searching for recordings
Have you tried searching for recordings? If not, make sure to read How to playback using the SwannView Link software?

Preventing playback to stop working

Changing bitrate

Make sure to set substream’s settings to its lowest possible setting. To do this, go back to Live View  on SwannView Link software.

  1. At the right, under Device List, click the settings icon. 
  2. Select Encode.
  3. Change the Stream Type to Fluent and set the Maximum Bitrate (kbps) to its

    lowest.

  4. Click on OK to save the settings.
  5. Make sure to do the same thing to other channels or just click Copy To and save the settings to all channels.

 

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