Solink is partnered with a certified monitoring partner to provide Professionally Monitored Video Alarms.

A trained Verification Agent reviews video footage in real time and determines whether there is a threat to person or property.

Note: This service requires an additional subscription. Please contact our Sales team or your Solink Customer Success representative to learn more.

Terms and Definitions

The following terms are used when referring to Professionally Monitored Video Alarms:

Alarm Contact: Someone who is responsible as a point of contact for Solink’s Video Alarm Monitoring. There is always a Primary Alarm Contact. See this article for an overview of how many alarm contacts you can assign per location.
Verification Agent: A monitoring agent responsible for reviewing every video where motion is detected during an active alarm schedule. When reviewing a video their role is to answer the question, “Is there a threat to person or property?”.
Dispatch Agent: A monitoring agent responsible for dispatching police and contacting Alarm Contacts. After the Verification Agent reviews the video, and if it is not a false alarm, the Dispatch Agent handles all potential scenarios described below.

See the following articles for more information on Video Alarms Monitoring:

Professionally Monitored Video Alarms: Overview