Error: Cannot find any clips on this date

Before diving deeper, make sure you’re looking at the right date and that filters aren’t hiding your clips.

1. Confirm you’re on the correct date
   • Use the date selector at the top of the Playback screen.
   • Tap the calendar icon and pick the day you want to view.
2. Reset the filter
   • Tap the Filter icon in the Playback tab.
   • Choose Reset or Clear Filters to remove any category, channel, or event-type limits.

Learn more in this guide on Playback and Export

Why this helps? Being on the wrong date or using a filter hides available recordings — even if they exist.

If there are no motion events recorded, the Playback tab will display this message.

1. Confirm motion events actually occurred.
   • Walk in front of the camera and check for a recording indicator (such as red LED or push notification in the app)
   • No movement = no clips (expected behavior).
2. Check which clips appear in Playback.
   Playback shows:
   • Recorder’s local clips
   • Recorder’s cloud clips
   • Standalone camera’s cloud clips

Learn more in this guide on Playback and Export

Why this helps? Playback only lists clips that exist — no motion means no footage.

Are you getting notifications when you move, but still no clips?
Skip the next step and proceed here

Not getting clips and notification when you move, might be an incorrect setting.
Proceed here

Even with active cameras, incorrect motion settings can stop recordings.

1. Open Swann Security app then go to Modes and select your device
2. Adjust sensitivity – Set to the highest for testing purposes.
3. Check the detection area – Ensure it covers the zones you want.
4. Clear sight is required – Nothing should be between you and the camera when testing.

Full motion detection guide: here

Why this helps? Incorrect settings prevent motion-triggered recording.

If you receive motion alerts but see no clips, the detection works — but storage or subscription might be the issue

See which one below applies to you:

1. Free Plan + Swann Evo standalone cameras – you have to go to its local storage (microSD card) to access the clips. Learn how to access local clips here
   
   
2. Local Storage Issue – Depending on your the type of device that you have, here are the possible causes and things you should check:
   • Standalone camera but uses internal storage (no microSD card slot) – storage might be faulty
   • Standalone camera that uses microSD card – no microSD card inserted. Make sure to install one.
   • Recorders using hard drive or microSD card – storage is not installed or detected. Make sure that a hard drive or microSD is properly installed and detected. Troubleshoot not detected hard drive by following this guide

Why this helps? The app can’t save or display recordings if storage isn’t ready as it needs to be stored locally first, before it gets uploaded to the cloud.

Just added or replaced local storage? Format it:

• For recorders
• For standalone cameras

If you previously saw clips and now they’re missing, either the recorder local storage has been formatted or overwritten or there are too many clips to show.

1. Local Recorder Clips Missing
   • Ensure your recorder is online and powered on — the app retrieves clip lists from it.
     • If still no clips, storage may have been formatted or overwritten.
       (Deleted recordings can’t be recovered)
   • If you have Secure+ Unlimited, check cloud recordings instead:
     1. Cloud requirements – only select recorders can upload to our cloud. 
     2. Offline playback behavior – recorder's cloud clips appear once it is offline, or a second recorder is offline.
        
        
2. Too Many Clips Stored – If there are too many recordings, the app may not load them all
   • An alternative solution is to access clips via its local storage:
     • Standalone camera’s microSD card
     • Recorder’s local playback via UI
   • How to prevent excessive recordings? Optimize motion settings by following the tips here

Why this helps?

• Local clips vanish when storage resets or overwrites.
• The app has a display limit — trimming events ensures smoother playback access.