DW VMAX DVR Setup Guide
DW VMAX DVR Setup Guide, This article will outline how to connect with a VMAX recording unit using the DW VMAX mobile application.
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Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.
Please be aware that if you change your Google Account password, App Passwords will be revoked as part of Google’s account protection campaign.
For more information on using Google App Passwords, click here to visit the Google Account Help site.
Setting DVR Resolution
Note: If you are currently experiencing no monitor display from the DVR whatsoever during the initial setup of the unit, check that the display cable (HDMI or VGA) is securely connected, the display monitor is set to the correct video input, and that you are logged in as the Administrator.
If you have met all of these requirements, connect with the DVR’s web client over the LAN and default the system. To learn how to connect with the web client, please read the Local Area Network Connection section of DVR Network Troubleshooting.
Editing The Administrator Password For VMAX Standalones
Note: By default, the Administrator has permission for all functions, menus, and camera channels. This cannot be changed for the Administrator.
Note: Network information in the included images may appear differently than what displays at your DVR. This information is determined by your Internet Service Provider (ISP) and the router that you are using.
Note: If you are using a VMAX Flex Series DVR, you may need to manually correct the Gateway setting following an IP Detect. Ensure that the Gateway setting is correctly entered. Setting values can be manually entered if the Network Type is set to Static.
If the address is entered correctly and the DVR is communicating over the LAN, the DVR’s Web Viewer will display. The User ID and Password will be the same login that is used at the DVR as well (Default: admin/--- (no password)).
Note: Please be aware that the Web Viewer requires the use of the ActiveX plugin "WebACS" to stream video to your browser. Use of Internet Explorer is recommended viewing streams from your browser is intended. Otherwise, you should still have access to the DVR's menus and settings.
Alternatively, you may test the LAN connection from a mobile application (DW VMAX).
Note: The login information is not your Wi-Fi information.
Note: Depending on the router, Port Forwarding may also be referred to as “Pinholes”, “Single-Port”, or “Port Range Forwarding”.
Checking Port Forwarding Status
Once the Port Forwarding rule has been created, you can test the port status.
This site pulls the Public IP Address of the router and allows you to test port forwarding rules. You will want your port to show successfully open. If the status shows an error or failure, make sure that your DVR is still communicating over LAN and that there are not typos in the Port Forwarding Rule.
Note: Use of dyndns.com as the server is for a special setup if a third-party DDNS service will be utilized for remote connection with the DVR.
Note: The DDNS will accept alphanumeric characters only. Do not use spaces or special characters (!?$&#@) in the Host Name.
Upgrading Firmware for a Legacy VMAX DVR
**NOTE: When upgrading the firmware of a DVR using a USB stick, it is important to ensure that the firmware file is not stored in a folder. If a firmware file is stored in a folder or as a compressed file (.zip), the DVR will not be able to read the firmware file. Please make sure that the firmware file is placed in the root directory of the USB stick.
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DW VMAX DVR Mobile App Setup (960H Models) DW VMAX Mobile Application
The DW VMAX mobile application can be downloaded and installed from the mobile application store of most Android and iOS devices. This mobile application allows users to monitor their standalone, analog recording units using either direct connection or DDNS. This article will outline how to connect with a VMAX recording unit using the DW VMAX mobile application. Note: To proceed with setting up the DW VMAX mobile application, the network setup for the DVR must be completed. If you have not yet set up network settings for the DVR, please read Network Setup For A VMAX DVR (960H). For a VMAX A1 (2.1) recorder, please read Network Setup For A VMAX A1.Supported/Affected Devices
• VMAX Series (Legacy)
• VMAX 480 Series
• VMAX 960H Core Series
• VMAX 960H Flex Series
• VMAX Flex Series
• VMAX A1 Series (2.1 MP)
Creating A New Site
To create a new site for connection with the DVR using the DW VMAX mobile application, you must know the IP Address or DDNS Address of the DVR. This information may be found in the Network settings of the unit.1.If you have not already done so, please download and install the DW VMAX (available for iOS & Android) mobile application from your mobile device’s application store.
2.Launch the DW VMAX mobile application.
Press the + button to create a new site.
3.Select the Model of your DVR.
Note: If you do not know the model of your DVR, inspect the model name, located on the sticker on top of the recorder.
• DW-VMAX = VMAX
• DW-VMAX480 = VMAX480
• DW-VC = VMAX 960H Core
• DW-VF960H = VMAX 960H Flex
• DW-VAONE = VMAX A1
4.Name your site. This will determine how the site will be labeled in the DW VMAX mobile application.
5.Enter the channels that you will be viewing from your mobile application.
For example, to see all channels from a 16-channel recording unit, use channels 1-16.
6.Enter the network connection information from the DVR.
This information can be found in the Network settings of the VMAX unit.
Note: If you have completed the WAN Setup section of Network Setup For A VMAX DVR (960H) or Network Setup For A VMAX A1, the use of a DDNS address may be implemented, instead of the Local IP Address of the DVR, for offsite connection.
7.Enter the User ID and Password of the DVR.
This information is the same User ID and Password that you log in with for the DVR.
Default:
• ID: admin
• PW: --- (blank)
8.Press the Save button at the top of the Add Device menu.
The DW VMAX mobile application will take you back to the Device List.
9.Site set up is now complete. You may select your site, then select Live to establish a live connection with the VR, or Search to search and playback camera recordings.
If you fail to connect, select your site, then select Edit to check your site settings.
Note: When connecting from the local network (LAN) through Wi-Fi at the DVR’s location, use the Local IP Address of the DVR to connect.
When connecting from an external network (WAN) through the Internet, use either the DDNS address of the DVR or the Public IP Address of the network to connect.
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How to Set Up Email Notifications For A VMAX DVR (Legacy)
Email Notifications
Standalone VMAX® DVR recording units can be configured to send out email notifications through an Internet connection when specified events are detected, such as motion detection, video loss, S.M.A.R.T. warnings, and more. This article will outline how to set up Email Notification settings for VMAX® DVR. **NOTE: You may only add up to five (5) email addresses or SMS recipients to each recording unit.Supported/Affected Devices:
• VMAX® 480 Series
• VMAX® 960H Series
• VMAX® Flex Series
• VMAX® A1 Series (2.1 MP)
Prerequisites
The recording unit must be connected to a router with an active Internet connection to send email notifications. If you have not completed setting up a network connection for the DVR, please do so before beginning the email notification setup process.Common SMTP Servers
The VMAX® DVR does not have its own dedicated email service. So for the setup of this function, you will need to lend the unit access to an email account and will need to know the SMTP server information of the email provider. Below are some of the most commonly used SMTP servers. If you do not see your email provider listed, please contact your provider for the SMTP details.| Service Provider | SMTP Server | Port | Authentication |
| AOL | smtp.aol.com | 587 | StartTLS |
| AT&T | smtp.att.yahoo.com | 465 | SSL |
| Gmail | smtp.gmail.com | 587 | StartTLS |
| Hotmail | smtp.live.com | 465 | SSL |
| Office365 | smtp.office365.com | 587 | StartTLS |
| Outlook | smtp-mail.outlook.com | 587 | StartTLS |
| Verizon | outgoing.verizon.net | 465 | SSL |
| Yahoo Mail | smtp.mail.yahoo.com | 465 | SSL |
| Yahoo Mail Plus | plus.smtp.mail.yahoo.com | 465 | SSL |
Email Notification Setup
Step 1: Configuration
To set up Email Notifications for a VMAX® DVR:1.If you have not already logged in to the unit as the Administrator, at the recording unit, right-click with the mouse and enter the User ID and Password of the Administrator profile to log in.
• Default ID: admin
• Default Password: <blank>
2.Right-click and open the Setup Menu or Menu (varies by model).
3.Select Network, then select the Notification tab.
4.Enable the E-mail Notify setting to unlock the E-mail setup options.
5.Enter the following information:
• DVR Name – enter a name for the DVR unit. This is how the recording unit will identify itself in the email.
• SMTP Server – enter the SMTP server address. This is the server that manages the email service that you are providing.
• User – enter the SENDING email address that you are providing access to. The DVR does not have its own email service, so you will need to provide one.
• From – enter the same email address that was entered in the User field.
• Port – enter the port of the provided SMTP service.
• Password – enter the login password of the provided email address.
• Interval – set a lease time. This determines how frequently email notifications are allowed to be sent. It is required to set this value.
• Use SSL – enable this setting if the email provider utilizes SSL.
• AVI Image – enable this setting if you would like a still image to be included with the email notification.
6.After configuring the SMTP information, click the Save button.
Step 2: Add Recipients
To designate the email addresses that will be receiving the email notification:1.From the Notification menu, click the Add button. The E-mail Notify window will display.
2.Click in the E-mail box, and enter the email address of the recipient.
3.In the Events section, select which events will result in an email notification when triggered at the recording unit.
4.In the Options section, select the information that you would like to include with each email notification.
5.In the Text Message Length section, select Long Message. This setting is mostly for if you are using an SMS address instead of an email address.
6.Once you have finished setting up the email recipient configuration, click the OK button. The entered Email will then display in the Notification menu.
7.Repeat Step 1 – Step 6 for any additional email recipients. Click the Save button to apply the settings.
Step 3: Test the Configuration
After successfully adding the email recipient(s), click the E-mail Test button. The DVR will submit a sample email notification to the designated email recipients. If a test email is not received right away, allow the unit 2 – 5 minutes as there may be an initial delay. If a test email has still not been received after five (5) minutes, try the following troubleshooting steps:• Restart the DVR. Power the DVR off, wait five (5) seconds, then reconnect power to the unit.
• Check that the network cable is securely seated in the rear panel of the DVR and is connected to the router.
• Make sure that the DVR has access to the Internet. If you have not already done so, please complete the network setup for the DVR.
• Double-check the entered SMTP information for errors.
• If you are still unable to connect, please contact your Network Administrator to check for outbound network issues.
Additional Email Security Settings
If you are using an email service like Gmail, you may need to adjust additional email account security settings. Other than using a different email service for setting up email notifications, to use Gmail be sure to use the Google Accounts App Passwords feature. To create and use App Passwords:1.Go to your Google Account.
2.Select Security.
3.Under "Signing in to Google," select App Passwords. You may need to sign in. If you don’t have this option, it might be because:
a.2-Step Verification is not set up for your account.
b.2-Step Verification is only set up for security keys.
c.Your account is through work, school, or other organization.
d.You turned on Advanced Protection.
4.At the bottom, choose Select app and choose the app you using.
Use “Select device” to specify a device and choose the device you’re using, then click “Generate”.
5.Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
Use this 16-character code as your new password as a replacement in your DW product’s SMTP email notification settings.
6.Tap Done to close the password window in Google.
7.Use the Test function of the Outgoing Email Settings to confirm that DW Spectrum can now use the email service for email notifications.
Resolution Settings
When connecting your DVR to the display monitor using the HDMI or VGA output of the system, video output from the unit will display according to the resolution settings of the recording unit. If the display ratio of the DVR is incorrectly sized, approved users can easily change the system resolution to the preferred setting. This article will outline how to adjust the display resolution. Note: It is recommended to use a computer monitor instead of a television for system display. In some instances, the initial use of a television may result in an incorrect display ratio.Supported/Affected Devices
• VMAX Series (Legacy)
• VMAX 480 Series
• VMAX 960H Series (Core/Flex)
• VMAX Flex Series
• VMAX A1 Series (2.1 MP)
• VMAX A1 Plus Series (5 MP)
• VMAX® A1 G4™ Series
Changing the Display Resolution
To change the output resolution of the system:1.Make sure that the DVR is connected to the display monitor through either an HDMI or VGA connection.
Some recording models may not support HDMI video output.
2.Log in to the DVR as the Administrator.
• Default User ID: admin
• Default Password: <no password>
3.Right-click with the mouse to prompt the context menu.
Select Setup Menu or Menu (depending on your DVR model).
4.The Setup Menu will display.
Click on System, then select Information.
5.The System Information menu will display.
Use the drop-down menu to select your desired monitor output resolution for the DVR.
If you are using a VMAX A1 Plus, click the Display tab, then you can change the resolution settings.
Editing The Administrator Password For VMAX Standalones
User Management
By default, when first setting up the DVR or NVR, the system will only have an Administrator user profile and will not be password protected. It is permissible to leave the system like this, however it is recommended to apply a login password to the Administrator profile for added security. This article will outline how to edit the Administrator password for a VMAX series DVR or NVR unit. Note: Because the various recording units that are covered from this article span multiple model generations, the images provided may not appear the same as your recording unit. Please be aware that despite the visual difference in display, the process is the same.Supported/Affected Devices
• VMAX A1 Plus Series (5 MP)
• VMAX IP Plus Series
• VMAX® A1 G4™ Series
• VMAX® IP G4™ Series
Creating the Administrator Password
When initially booting your DVR or NVR for the first time, the system will prompt you to create a password for the Administrator of the system. It is optional to apply a login password as the password can be changed at a later time.
Editing the Administrator Password
If you are past the initial setup process for the recording unit, you can adjust the Administrator login in the system settings. However, you will need to be able to log in to the DVR or NVR as the Administrator to do so. If you created a password for your recording unit and cannot remember it:1.Try logging in with the default credentials:
• User ID: admin
• Password: <no password>
2.If the DVR or NVR is no longer using the default login credentials and you cannot remember the Administrator password, you will need to request a password reset through the Digital Watchdog Password Policy page.
3.After logging in as the Administrator, right-click with the mouse to prompt the context menu.
Select Menu or Setup Menu (varies by model).
4.The Setup Menu will display.
Select System, then select User.
5.The User menu will display.
Select the Administrator from the user list, then click the Edit button.
6.Enter the Current Password for the Administrator profile. If the system is still using the default login, leave the Current Password box blank.
Enter the new password into the Password box, then re-enter it again in the Confirm box.
It is optional to create a Password Hint.
Click OK to proceed. If you did not create a hint, the system will ask if you would like to add one. Click No to skip this.
7.Click the Save button to apply the changes.
How To Set Up A Network For A VMAX DVR (960H)
Installation and Setup
The benefits of having your VMAX analog recorder connected to your router include the ability to monitor the DVR from your phone or computer, access to the FTP server for firmware updates, and remote access to system functions of the DVR. This guide will explain the basic steps for connecting the VMAX DVR to a network for LAN connection and for WAN connection.Supported/Affected Devices
• VMAX 480 Series
• VMAX960H Series
• VMAX Flex Series
Local Area Network (LAN) Setup
The first portion of the Network Setup is to configure the DVR to communicate over the Local Area Network (LAN), so that you can view your system remotely when you are onsite.1.Connect the VMAX DVR to the router with ethernet cable. The Network Cable port (LAN/ethernet port) can be found near the USB port and display ports on the rear panel of the DVR.
2.Next, we will need to have the DVR retrieve an IP Address from your router, so that it can identify on your network and talk with your local computers, phones, tablets, etc.
At the DVR, log in as an Admin, right-click with your mouse, and select Setup Menu > Network > Network.
3.On the Network menu, set the DVR to a Dynamic IP (DHCP) Network Type. By default, the DVR is set to IP Address – 192.168.1.160 and Gateway – 192.168.1.1.
To have the DVR request an IP Address from the router, click the IP Detect button and allow the progress to complete.
4.Once the progress bar has reached 100%, change the Network Type to Static, so that you will not need to worry about the address automatically changing.
The DVR’s IP Address will have changed as a result of running the IP Detect function. This is an indicator that the DVR can successfully communicate through your router with other devices.
If there is another DVR on the network, make sure that neither DVR is assigned to the same IP Address or Network Port to avoid a network conflict.
Click Save to apply the settings. The DVR is now set up on the Local Network.
Testing LAN Connection (Optional)
It is recommended to test the communication between the DVR and a local device over the Local Area Network (LAN). If you have a computer connected to the same LAN as the DVR, open a web browser and enter the DVR’s IP Address into the address bar. If the DVR has been assigned a Network Port value of anything other than 80, you will also need to specify the Network Port value in the address bar. Example: DVR IP: 192.168.1.90 Network Port: 8245 Example URL for connecting from a browser:
If the address is entered correctly and the DVR is communicating over the LAN, the DVR’s Web Viewer will display. The User ID and Password will be the same login that is used at the DVR as well (Default: admin/--- (no password)).
Note: Please be aware that the Web Viewer requires the use of the ActiveX plugin "WebACS" to stream video to your browser. Use of Internet Explorer is recommended viewing streams from your browser is intended. Otherwise, you should still have access to the DVR's menus and settings.
Alternatively, you may test the LAN connection from a mobile application (DW VMAX).
Wide Area Network (WAN) Setup
If your DVR communicates successful over LAN, the next step is to set up the network for Wide Area Network (WAN) connection, so that you can view your system when you are offsite. Port Forwarding Example Custom settings in your router called “Port Forwarding Rules” will need to be created for remote connection over WAN. If you prefer to DIY, there are different self-help guides and websites that will walk you through the process. For example, PortForward.com (https://portforward.com/router.htm) has a variety of guides available for different router manufacturers and models. Note: If you are unfamiliar with router networking, we recommend that you contact your Internet Service Provider (ISP) or camera Installer for assistance. To create Port Forwarding Rules, you will want to have the DVR’s IP Address, Gateway, and the Network Port handy, as the port rule will be specified by device.1.To set up Port Forwarding, you will need to access your router’s user interface on a local computer. Use the Gateway address found in the DVR’s Network menu. In our example, we are using 192.168.1 as the Gateway address.
2.On a local computer, enter the Gateway address into the address bar of a web browser.
3.By connecting with the Gateway address of the router, a prompt will display asking for the router’s login information. This information is most commonly found physically on the router. Enter the login information to access the router.
4.Depending on the router, this next step may be found in a different location in the router interface. Locate the Port Forwarding section of the router. In our example, this function is found under the Applications & Gaming > Advanced Routing section.
5.The information required varies depending on the router. The port number should be the same value as the Network Port found on the DVR’s Network menu. In our example, we are using port number 80.
The address used is the DVR’s Local IP Address that was obtained during the IP Detect step of the LAN setup. In our example, we are using 192.168.1.190.
Enter the requested information, then Save the settings to apply the Port Forwarding rule.
Repeat the port forwarding process for the TCP/IP/Mobile Port.
Checking Port Forwarding Status
Once the Port Forwarding rule has been created, you can test the port status.
1.Visit CanYouSeeMe.org (https://canyouseeme.org) or another port checking website of your choice. In the Port to Check box, enter the port value that you created the Port Forwarding Rule for in the router. Then click Check Port.
DDNS Address Setup
Routers will typically change their Public IP Addresses regularly, unless you are paying for a subscribed Static IP Address service with your ISP (Internet Service Provider). Instead of having to regularly check that the Public IP Address of your network has not changed, we recommend the use of a DDNS address. The DDNS is a static “stand-in” address for your router’s Public IP Address that can be configured through the DVR. To set up a DDNS address for your DVR:1.At the DVR, navigate Setup Menu > Network > DDNS.
2.Enable Use DDNS.
3.Select a DDNS Server. Please select dwddns2.net as the server. It is a free DDNS servers that is provided by Digital Watchdog.
4.To enter a Host Name, click the Edit button (pencil icon) and use the virtual keyboard to enter a name to identify the DVR with. Click Confirm on the virtual keyboard to apply the name.
For our example, we are using “digitalwatchdog2015” as our Host Name.
5. Do not enter an ID or Password if you are using either dwddns.net or dwddns2.net as the server. This information is for a special setup only.
6.Click the Request Start button to check if the Host Name that you selected is available on the DDNS Server that you selected. If the registration fails, edit or try a different Host Name or DDNS Server.
7.If the Request returns with DDNS Success, click the Save button. The DDNS address has been successfully created and registered.
The complete URL for connecting with the DVR remotely over WAN is <Host_Name>.<DDNS Server>.
For example: digitalwatchdog2015.dwddns2.net
Summary
Network Setup for the VMAX DVR is complete! Remember that the address used for connection with the DVR is dependent on the type of network that is being used.• Local IP Address – used for connecting with the DVR when your device is connected to the same internal network as the DVR.
Example: 192.168.1.190
• DDNS – used for connecting with the DVR when your device is connected to an external network to the DVR. This address is statically assigned to the DVR.
Example: digitalwatchdog2015.dwddns.net
• Public IP Address – used for connecting with the DVR when your device is connected to an external network to the DVR. This address type is likely to change and will require requirement of the updated Public IP Address.
Firmware Upgrades
Firmware is a type of computing software that is used in the management and operation of nearly all electronics. The VMAX® Series DVRs utilize firmware versions to manage camera communication, user interface controls, display, and recording settings for every interaction by the user. Periodically, the firmware version may need to be upgraded to apply new features, improvements, and other content to the DVR. This article will explain the process for upgrading Firmware for the VMAX® Series DVRs using either File Transfer Protocol (FTP) or a USB stick. **NOTE: The term “Legacy” refers to a product/device that has been discontinued due to stop of production, supersession by a newer product, etc. For a list of Legacy DW products that have been discontinued, you may visit:Supported/Affected Devices
• VMAX® 480 Series
• VMAX® 960H Series
• VMAX® Flex Series
Upgrading Firmware
Firmware upgrades for the VMAX® Series will need to be performed directly at the DVR. Connect a display monitor and USB mouse to the DVR, so that you can control the user interface of the recording unit. If you are unsure what type of display (HDMI or VGA) that your DVR supports, please consult the User Manual.Upgrade Using FTP Function
The FTP upgrade option permits users to upgrade DVR firmware by communicating with an external FTP server over the Internet. New firmware versions can be downloaded and installed by communicating with the FTP server. The FTP function requires a stable network and Internet connection. If you have not set up the DVR Network settings, please read Network Setup For A VMAX DVR. If the DVR has been placed behind a Firewall or Sonicwall, port forwarding may be required. Digital Watchdog does not offer port forwarding assistance. Please contact your Network Administrator or the ISP (Internet Service Provider) if port forwarding assistance is needed. To upgrade using FTP:1.Log in as the Admin or as a user with Administrator privileges.
2.Right-click with the mouse and select Setup Menu. Navigate to the System Information menu.
3.Click the Upgrade button, located next to the current firmware Version.
4.Set the Method to FTP and confirm the following:
• FTP Address: ftp.dwcc.tv
• User/Password: (the DVR model – vmax960, vmaxflex, vmax480, etc.)
Click the Check button to check for available updates.
5.Once a new firmware version is detected, begin the upgrade. The upgrade progress will display in the Progress bar. Allow the DVR to download and install the update. Once the upgrade is complete, the DVR will automatically reboot and begin using the new firmware.
Upgrade Using USB Stick
The USB upgrade option permits users to upgrade DVR firmware by inserting a USB stick and uploading the firmware file directly to the System. **NOTE: The USB stick must use FAT or FAT32 format and should not exceed 32 GB. It is recommended to avoid the use of Kingston and San Disk brand USB sticks, as the DVR may experience an issue while allocating the firmware file from the USB.Downloading the Firmware File
If you do not have a copy of the latest firmware file:1.Open a web browser and visit https://digital-watchdog.com.
2.Enter the Model Number of the VMAX® unit into the search box (DW-VC, DW-VF, DW-VMAX480etc.). From the list of models, select the same model as your DVR (same number of channels).
This model information is located on the sticker, physically on top of the DVR.
3.Scroll down the product page and locate the Software tab.
4.Locate the latest Version of firmware for your DVR. You can determine which Version to use, by comparing the current Firmware version of the DVR in the DVR’s System Information menu.
5.Download the firmware from the web page and copy it to a blank USB stick.
The firmware file must be placed in the root directory of the USB stick as the file cannot be read by the DVR if it is stored in a folder. If the firmware file is stored as a compressed file (.zip), please make sure to extract the firmware file and save it in the root directory of the USB stick.
Applying the Firmware Upgrade
1.Insert the USB stick to the DVR. There is a USB port on the front panel and on the rear panel of the DVR.
2.If you have not already done so, log into the DVR as the Admin or as a user with Administrator privileges.
3.Right-click with the mouse and select Setup Menu. Navigate to the System Information menu.
4.Click the Upgrade button, located next to the current firmware Version.
5.Set the Method to USB, then click on the Scan button. The DVR will detect the USB and display its model information in the Device box.
6.Click the Start button. The upgrade progress will display in the Progress bar. Allow the DVR to download and install the update. Once the upgrade is complete, the DVR will automatically reboot and begin using the new firmware.
7.Remove the USB stick once the unit is done rebooting.
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Written by
Alex Vance
Senior Security Systems Architect & IoT Consultant with over 15 years in digital surveillance design.
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