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Myq App Setup And User Guide

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Myq App Setup And User Guide

Myq App Setup And User Guide

While the myQ App can make getting in and out of your garage easy, there’s so much more it has to offer. Get groceries delivered to your garage by giving access through the myQ app. Secure delivered packages by allowing drivers temporary access. Set schedules on when you want to open and close your garage door. Stay updated on daily activity with real-time alerts from the myQ app. Use the guides below to find out how to activate and add Chamberlain Group devices to your myQ app. Sign up for email updates so you know when the myQ app has new smart features to make your life easier.

Table of Contents

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Password Reset

How to Reset your Password

The option to change your password in the app is only available when signing in using an e-mail and password, not Single Sign-On (SSO).

• Changing Your myQ Account Password in the myQ App
• Changing Your myQ Account Password If You Forgot the Password
• Changing Your Password if you are Locked Out

Requirements to Change Your myQ Account Password

Passwords need to be at least eight (8) characters in length and must contain at least three (3) of the following four (4) character types:

• Uppercase letter
• Lowercase letter
• Number
• Symbol

How to Change Your myQ Account Password in the myQ App

1.Tap the Initials icon in the top left corner.
2.Tap on Manage Account.
3.Tap Change Password.
4.Enter the current password.
5.Enter the new password.
6.Confirm the new password.
7.Tap on Submit.

Note: If you don’t see this option in your account, you most likely use SSO with Amazon, Apple or Google to login. No password update is necessary, continue logging in with SSO.

How to Change the Password for a myQ Account

The option to change your password in the app is only available when signing in using an e-mail and password, not Single Sign-On (SSO).

• Changing Your myQ Account Password in the myQ App
• Changing Your myQ Account Password If You Forgot the Password
• Changing Your Password if you are Locked Out

Requirements to Change Your myQ Account Password

Passwords need to be at least eight (8) characters in length and must contain at least three (3) of the following four (4) character types:

• Uppercase letter
• Lowercase letter
• Number
• Symbol

How to Change Your myQ Account Password in the myQ App

1.Tap the Initials icon in the top left corner.
2.Tap on Manage Account.
3.Tap Change Password.
4.Enter the current password.
5.Enter the new password.
6.Confirm the new password.
7.Tap on Submit.

Note: If you don’t see this option in your account, you most likely use SSO with Amazon, Apple or Google to login. No password update is necessary, continue logging in with SSO.

Changing Your myQ Account Password If You Forgot the Password

1.Tap the Initials icon in the top left corner.
• Note the email for the myQ account under the initials before signing out. If you do not have access to the email associated with the myQ account, see How to Change My Email Address on My myQ Account.
1.Tap Sign Out
2.Tap Already have an account? Sign In on the login screen
3.Tap Sign In With Email
4.Tap Forgot Password on the sign-in screen, below the email and password.
5.Enter the email address that was used to create the myQ account.
6.Enter the four-digit code sent to your email address.
• If you do not see an email check your spam or junk folder.
• Depending on your email provider, the email may take 30 minutes to 24 hours to be received. Please wait before requesting another code.
7.Create a password and enter it twice to confirm.
8.You are now logged into the app.

Note: After changing the password, any mobile device(s) using this email address will need to be updated with the new password in order to access the account.

Changing your password if you are locked out

1.Tap Log In
2.Tap Forgot Password on the sign-in screen
3.Enter the email address that was used to create the myQ account.
4.Enter the four-digit code sent to your email address.
• If you do not see an email, check your spam or junk folder.
• Depending on your email provider, the email may take 30 minutes to 24 hours to be received. Please wait before requesting another code.
1.Create a new password and enter it twice to confirm.
2.You are now logged into the app.

Email Updates

Follow the steps below to enable or disable notifications using the myQ app.

1.Login to the myQ app.
2.Tap the gear icon within the device view.
3.Tap on Notifications.
4.Tap the slider next to the notification to enable or disable the notification.
5.Tap Save.

Note:

• Each phone with the myQ app installed will receive push notifications.
• Email notifications are sent only to a valid email address. If you want more than one device to receive email notifications, each device must have access to the email account used during the creation of your account.

Set Up Family & Friends

myQ Users is a feature that allows you to invite up to two (2) Co-Owners and thirteen (13) additional people to access your myQ account on the myQ app.

How to Invite a New myQ User

1.Open the myQ App.
2.Tap Users at the bottom of the screen.
3.Tap the plus sign (+) (top right).
4.Choose the type of user you want to add based on the permission you would like to provide:
• Co-Owner – Allows 24/7 access to all your myQ devices and account settings.
• Family & Friend – Allows access to the myQ devices you select.
1.Enter the user’s name and email address or select the plus sign (+) next to the name field to pick from your phone’s contacts list.

Note: When choosing from your phone’s contacts using the plus sign (+), you may receive a pop-up requesting permission for myQ to access your contacts. The phone contact must contain an email to be selected.

1.Complete the invitation
•
◦ For Co-Owners – Tap send to complete the invite.
◦ For Family and Friends – Continue to step 7.
1.Select an access period then continue.
•
◦ Always
◦ Temporary- Set specific start and end dates and specific times for access.
◦ Recurring- Choose specific days for access.
1.Select which myQ devices you want to share with the new user.
1.Review the invitation summary, which will include:
•
◦ Name of the person you’re inviting.
◦ The email address the invite will be sent to.
◦ The type of permission you’re giving (Co-Owner or Family & Friend).
◦ The devices you’re sharing.
1.If the summary is correct, tap Send at the bottom of the screen.

Note: The invite must be accepted within 7 days.

Inviting Users to Access Your myQ Account

myQ Users is a feature that allows you to invite up to two (2) Co-Owners and thirteen (13) additional people to access your myQ account on the myQ app.

How to Invite a New myQ User

1.Open the myQ App.
2.Tap Users at the bottom of the screen.
3.Tap the plus sign (+) (top right).
4.Choose the type of user you want to add based on the permission you would like to provide:
• Co-Owner – Allows 24/7 access to all your myQ devices and account settings.
• Family & Friend – Allows access to the myQ devices you select.
1.Enter the user’s name and email address or select the plus sign (+) next to the name field to pick from your phone’s contacts list.

Note: When choosing from your phone’s contacts using the plus sign (+), you may receive a pop-up requesting permission for myQ to access your contacts. The phone contact must contain an email to be selected.

1.Complete the invitation
•
◦ For Co-Owners – Tap send to complete the invite.
◦ For Family and Friends – Continue to step 7.
1.Select an access period then continue.
•
◦ Always
◦ Temporary- Set specific start and end dates and specific times for access.
◦ Recurring- Choose specific days for access.
1.Select which myQ devices you want to share with the new user.
1.Review the invitation summary, which will include:
•
◦ Name of the person you’re inviting.
◦ The email address the invite will be sent to.
◦ The type of permission you’re giving (Co-Owner or Family & Friend).
◦ The devices you’re sharing.
1.If the summary is correct, tap Send at the bottom of the screen.

Note: The invite must be accepted within 7 days.

How to Create and Manage myQ Account Notifications

You can set up notifications in the myQ app to know when there is activity on a connected myQ device. Notifications can be sent to your phone or email.

 

If you choose a specific time for your notification, the notification can’t be scheduled past midnight. For example: If you want the scheduled notification to run from 10:00 pm to 6:00 am, you must create two notifications. One notification to schedule 10:00 PM to 11:59 PM and then another notification to schedule 12:00 AM to 6:00 AM.

How to Create a Notification for a myQ Account

1.Tap the plus sign (+) on the home page then select the connected device or tap the gear icon located within your device view.
2.Tap Notification or Notification and Alerts. Existing alerts for this device will be displayed.
3.Select the device you want to set a notification for.
4.Name the notification.
5.Choose the activity you’d like to be notified for (garage door open, light on, locked, motion)
6.Choose when you would like to be notified.
• Immediately: Get a notification as soon as the device changes.
• Remind Me: You can set a delay for notification. For example: Receive a notification after the door has been open for 10 minutes.
1. Custom times can be set up by enabling Custom Time and Day otherwise, notifications will be received for all times and days (24 hours a day, 7 days a week)
• When scheduling notifications that run past midnight, you’ll need to create two separate notifications. For example: If you want the notification to run from 10:00 pm to 6:00 am, set up one notification for 10:00 PM to 11:59 PM and then create another notification for 12:00 AM to 6:00 AM. This way, you’ll cover the entire time period.
2.Choose how you’d like to be notified.
• Push notification
• Email
3.Tap Save.

Manage Notifications

1.From the home page, click on Gear Icon next to the device you’d like to manage,
2.Select Notification and Alerts
3.To enable/disable a particular notification, use the Toggle switch Under Access Notifications,
4.To edit a notification, tap on the notification you’d like to modify.

Delete Notifications

1.From the home page, click on Gear Icon within the device view.
2.Select Notification and Alerts.
3.Locate the existing notifications that are listed under Access Notifications.
• For Apple: Swipe left on the notification to reveal the Delete option.
• For Android – Press and hold on the notification and you will get the delete option.
1.Tap on Delete to confirm.
2.To edit a notification, tap on the notification you’d like to modify.

Notes:

• You should receive a push or email notification within 90 seconds. If you have not received a notification within 90 seconds, if not, check your device and ensure you can receive push notifications. If you denied this request when installing the app, you will need to turn it on. Consult your device’s instructions for enabling a push notification for the app.
• If your event history does not match your time, update your zip code and time zone within the account settings. See myQ® Home Control App Website – Time for alert/event is different from local time or wrong.

Add a Device to a myQ Account

A myQ device can be a myQ-enabled garage door opener, myQ-enabled gate, a myQ-enabled commercial door opener, or a myQ light control. We have two types of myQ light controls – the Remote Plug-In Light Control and the Remote Light Switch.

To Add a Device Using the myQ App

1.Log into your myQ account.
2.Tap the Initials in the upper left corner.
3.Tap Device Management.
4.Tap the Device/Hub to add the myQ device.
5.Tap Add New.
6.Select the type of device you want to add:
• myQ Garage Door Opener (non-Wi-Fi)
• Remote Light Control
• Commercial Door Operator
• Gate Operator

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myQ Garage Door Opener (non-Wi-Fi)*

1.Tap on myQ Garage Door Opener
2.The screen displays “Walk up to your garage door opener and locate its learn button”, and tap Next.
3.Press and release the learn button on the garage door opener once, or the learn button on the door control twice.
Note: If you have a Wi-Fi garage door opener, see How to Clear the Wi-Fi Settings on a myQ Wi-Fi Product before attempting to add it.
4.Once the garage door opener or door control has been added, name your device then tap Save.

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Remote Light Control

1.Tap on the Remote Light
2.Walk up to your remote light and locate the learn button on the side or under the cover of the remote light switch.
3.Tap Next
4.Press and release the learn button.
5.Name your device and Save.

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Commercial Door Operator

1.Tap on Commercial Door Operator.
2.Locate your commercial door operator’s RADIO button.
3.Tap Next
4.Press and release the RADIO button.
Note: If you are unable to find the RADIO button, please contact your local authorized LiftMaster® dealer for assistance.
5.Once the commercial door opener has been added, name your device then tap Save.

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Gate Operator

1.Tap on Gate Operator.
2.Locate the Learn or Reset button on the Gate Operator, and tap Next.
3.Open your gate with a remote or access device and tap Next.
4.Now, either (A) press the gate operator’s learn button twice or (B) toggle the gate from reset to run using the reset button switch three times. The gate operator may sound an alert tone. (This step must be done within 30 seconds of opening the gate)
Note: If you are unable to find the learn button or reset button, please contact your local authorized LiftMaster® dealer for assistance.
5.Once the gate has been added, name your device then tap Save.

myQ Error Codes and How to Resolve Them

Below are potential error codes you may encounter when using the myQ app and how to resolve the cause of the error code

Error Code Error Resolution
203 The username or password you entered is incorrect. Try again.
1.The email address or password was entered incorrectly, verify you are using the correct email address or password and try again.
2.If necessary use the myQ app’s “Forgot Password” option to get a new password.
207 The user is locked out. See article, How to reset a MyQ® locked account or forgotten password
225 Bootloading was performed in the last 10 minutes can’t continue Wait 10 minutes and try to add the serial number again
301 The gateway or hub serial number was invalid. Please try again. Make sure the device is online and the serial number that was entered is correct.
304 Please make sure your device is connected and the Green LED is solid ON. See article, How to resolve connection issues with the Internet Gateway
308 The device is not responding. Please check that the device is powered and in range. Activate your myQ device from the handheld remote or power button
309 The gateway or hub is offline. Please check the power and network connections. See article, MyQ App Displays Offline
310 That device is on another User’s Account and unable to register. See article, myQ error 310 – That device is on another User’s Account and unable to register.
311 This Wi-Fi Hub / Wi-Fi Garage Door Opener is either not provisioned to Wi-Fi or not connected to the Internet. Log into the myQ app and follow the steps to connect to a Wi-Fi network
601 This garage door is permanently linked to its hub and cannot be removed. To remove garage door, go to Device Management and remove the Wi-Fi Garage Door Opener. For a Wi-Fi Garage Door Opener, the door opener is permanently connected to the built-in gateway, thus the door opener cannot be deleted from its own gateway. The gateway must be deleted instead. See article How to delete a place/hub from a myQ account
602 A device on your account already has the given device name. There is an existing hub on the account that has the same name that the app is trying to name the hub you are adding. Go to Device Management within the myQ app and change the name of the existing hub.
707 For your security, schedules to close a garage have been disabled until further notice. We apologize for the inconvenience. This error message means that there is a myQ Garage on the account and that the device is unable to schedule the door to close.
Offline To resolve the Offline Error, see MyQ App Displays Offline
Close Error To resolve a Close Error, see How to resolve a Close error in the myQ app
Monitor Door Only To resolve a Monitor Door Only message, see Monitor Door Only Mode
Work Light Error Plug in the myQ Remote LED Light and make sure it is programmed to the garage door opener.

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Device is Offline

If your myQ device appears to be offline and cannot be controlled via the myQ app, there are several things that could be causing this issue to occur, such as:

 

• No power to the myQ Hub (myQ Garage, Smart Garage Hub, Smart Garage Control).
◦ Make sure that your device is plugged into a working outlet.
• The myQ Hub is not connected to the router.
◦ Try unplugging your router or modem from its power outlet. Wait 10-15 seconds and plug it back in.
• The router is not connected to the internet.
◦ Check with your internet service provider to see if your internet connection is down.
• Updates to your home network such as updated router settings, a change to your Wi-Fi password, or a new router being used.
◦ See How to Clear the Wi-Fi Settings on a myQ Wi-Fi Product to clear your current Wi-Fi settings.

.

Smart Garage Hub or Smart Garage Control Appear Offline

Check the LED status on your Smart Garage Hub or Smart Garage Control. For more information on the LED status, see Unable to Connect a myQ Device to Home Wi-Fi Network Overview and scroll down.

myQ Garage

myQ Smart Garage Hub

Smart Garage Control

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Wi-Fi Garage Door Opener

Check the LED status on the Wi-Fi Garage Door Opener by checking the adjustment button in between the up and down arrows on the operator. For more information, see Unable to Connect a Wi-Fi Garage Door Opener to Wi-Fi Overview and scroll down.

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Error Code 1-1

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Safety Sensors are Obstructed or Not Connected

Error Description

This error occurs when the garage door opener detects that the safety sensors are blocked, not aligned or have an issue with the wires.

Symptoms of Error

When the garage door begins to close, it reverses to the open position or the garage door does not move and remains in the open position.

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How to Fix

1.Ensure the safety sensors are aligned and no objects are between them
2.Check that the safety sensors are correctly connected to the garage door opener
3.If the above steps don’t resolve the error, the wires may be damaged, or there is an issue with one of the safety sensors

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View a Help Video

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How to Align the Safety Reversing Sensors on Your LiftMaster Garage Door Opener

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This video demonstrates how to align the safety reversing sensors on your LiftMaster garage door opener.

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Error Code 1-2

Safety Sensor Wiring Issue

Error Description

Users will encounter Error Code 1-2 when the garage door opener detects that the safety sensor wires are shorted or reversed.

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Symptoms of Error

The garage door opener will not close, and the opener’s lights will flash or click ten (10) times.

.

How to Fix

Ensure the safety sensors are correctly wired to the operator and that the bare copper is not touching.

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Error Code 1-3

Door Control Wire Issue

Error Description

Users will experience Error Code 1-3 when the operator detects there is a short in the wires connecting the Wall Control to the garage door opener.

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Symptoms of Error

The garage door opener works when using the remote controls and keypad, but it does not operate from the wall control panel.

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How to Fix

This is best fixed by a Dealer. Use myQ Diagnostics in the myQ app, How to Use myQ Diagnostics, or find a Dealer near you by clicking on the link below.

Face Detection*

How do I set up myQ Face Detection?

1.Tap your initials on the top/left corner of the home screen to access the account menu
2.Tap Face Detection
3.Upon accessing the feature, you will be presented with details to learn how it works
4.Tap Get Started
5.Tap the myQ Camera(s) you would like to enable Face Detection on and tap Save
6.Read the information on the Consent page and tap Accept
7.Read the steps on the Let’s Get Ready to Scan screen and tap I’m Ready
8.Follow the In-app steps to scan your face
9.After you have completed the set-up process as the account owner, you may send an invite to existing account Co-Owners

How do I disable/pause myQ Face Detection?

1.Tap your initials on the top/left corner of the home screen to access the account menu
2.Tap Face Detection
3.Tap Settings
4.Tap to toggle off the myQ Camera of your choice
5.Tap Save
6.Any devices selected will have Face Detection paused
7.To completely pause Face Detection, select all devices and tap Save

How do I manage or delete existing myQ Faces?

1.Tap your initials on the top/left corner of the home screen to access the account menu
2.Tap Face Detection
3.Your face scan (and any minors or non-myQ account holder scans entered by account owners or co-owners) will be stored here.
4.Tap the name of the user you would like to Re-scan or Delete Scan
5.Options to Delete or Re-scan the user’s face will appear at the bottom of the screen
6.Make your selection accordingly

*Face Detection is supported in the US and CA, excluding the state of Illinois for all devices. It is also excluded in Texas & Washington for all LiftMaster or Chamberlain garage door openers with an integrated camera and the myQ Smart Garage Camera (models myQ-SGC1WLM & myQ-SGC1WCH with serial numbers beginning TC-0001).

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