How to Fully Reset Your Ring Security Camera, If you need to factory reset your Ring Security Camera either because you want to give it away or as part of troubleshooting, follow the steps below.
If you’re giving your device to someone else, make sure to also remove your device from the Ring app after performing the reset (scroll to the bottom of this page to see how).
Factory resetting your Security Camera will erase all of its saved settings, such as your wifi password. After performing a factory reset, you will need to set up your camera again from scratch.
If you are performing a factory reset as part of troubleshooting, click here to learn how to reconnect your Security Camera to your wifi network.
How to reset your Security Camera depends on which model you have. You can find out what model you have in the Ring app.
If you need a replacement screwdriver to remove the security screw you can get a Spare Parts Kit.
Ring Stick Up Cam Battery (2nd Generation)
How to Fully Reset Your Ring Security Camera
Outdoor Cam (formerly Stick Up Cam (3rd Gen)), Outdoor Cam Plus and Ring Stick Up Cam Pro
.
Ring Spotlight Cam Battery
.
Ring Indoor Cam (1st and 2nd Gen), Ring Pan-Tilt Indoor Cam, Ring Spotlight Cam Wired, Ring Spotlight Cam Pro, Ring Spotlight Cam Plus, Ring Stick Up Cam Elite, Ring Floodlight Cam, Ring Floodlight Cam Wired Plus and Ring Floodlight Cam Wired Pro
Removing your Security Camera from your Ring Account and app
Remember, after resetting your device, you will still need to remove it in the Ring app if you are giving it to someone else.
Devices
.
Device Settings.
General Settings.
Remove this Device
and follow the steps on screen.
Important: The device’s new owner will not be able to set it up if you do not complete this step.
If you need help with factory resetting your other Ring devices, visit these articles:
Fixing offline devices
Learn tips to help troubleshoot and get your Ring device back online.
How to know when your device is offline
If your device disconnects from wifi, you will see an offline icon in the Ring app. You can tap the icon to view an error code (eg., “P1-65”) and suggested troubleshooting steps.
You can find the status of your device in the
Device Health
section of the Ring app.
You might receive a push notification, test message, or email alerting you that your device is offline.
How to reconnect your device
Follow these steps to troubleshoot and reconnect your device to your network.
How to reset and reconnect your device
Hold the setup button for 10 seconds, and repeat the setup process:
Network
, tap
Change Network
and follow the prompts.
Device Health
to confirm reconnection.
Note: Wifi passwords are case-sensitive. If unknown, check the bottom or side of your router for the printed password.
.
Device and environmental factors to check
Remove battery, charge, and reinsert.
Disconnect power, wait 30 seconds, reconnect.
Unplug the Bridge, wait 30 seconds, plug back in.
.
Network configuration and performance factors to check
Learn how to check your signal strength.
A wifi extender, such as the Ring Chime Pro or an eero mesh network, can help boost the signal.
. If your internet is not performing as expected, contact your internet service provider.
.
Special considerations for Ring Alarm Base Stations
and repeat the initial setup process.
Note: All Z-Wave devices and Ring Alarm security devices will need to be factory reset before they can be reconnected to the Base Station.
Advanced network configuration
If your device still fails to connect after resetting and reconnecting, checking device and environmental factors, and confirming network configuration, you can try more advanced steps to adjust your network settings. If you’re unfamiliar with making network changes, consult your internet service provider or network equipment manufacturer for assistance.
Adjusting Firewall Settings
When the firewall settings on your router are too strict, it can cause Ring devices to fail setup or not display live video.
Addressing double network address translation
Double network address translation can occur when you have multiple routers, which can cause issues with Ring device setup, connectivity, and video delivery. To resolve, implement one of the following solutions. If you are unfamiliar with these steps, contact your internet service provider.
Important: Apply only one solution at a time.
enable bridge mode
to disable functions, such as wifi broadcast, on the bridged device and enable reduced functionality, allowing the data to pass through unhindered.
enable
Access Point mode
to turn the secondary router into a simple wifi access point and disable all functions, except wifi broadcast.
Finding Your Ring Doorbell or Camera Model in the Ring app
Not sure which Ring device you have? You can see which doorbell or camera model you have in the Ring app.
How to find the model of your Ring device
more (•••)
on the camera you want to access.
Settings
.
Device Health
tile.
Product Name
model.
Looking for accessories?
We recommend to visit Ring.com and use the filters to narrow down your search.
.
How to completely reset your Ring Video Doorbell
If you need to factory reset your Ring Video Doorbell either because you want to give it away or as part of troubleshooting, follow the steps below.
Factory resetting your Video Doorbell will erase all of its saved settings, such as your wifi password. After performing a factory reset, you will need to set up your doorbell again from scratch.
If you are performing a factory reset as part of troubleshooting, click here to learn how to reconnect your Video Doorbell to your wifi network.
How to reset your Video Doorbell depends on which model you have. You can find out what model you have in the Ring app.
Ring Video Doorbell (1st Generation)
Ring Video Doorbell (2nd Generation) and Battery Video Doorbell
Ring Video Doorbell 2
Note:
On most doorbells this will have an orange dot
Ring Video Doorbell 3, Ring Video Doorbell 3 Plus, Ring Video Doorbell 4, Ring Battery Video Doorbell Plus and Ring Battery Video Doorbell Pro
Note:
On most doorbells this will have an orange dot
Ring Video Doorbell Wired, Ring Video Doorbell Pro, Ring Wired Video Doorbell Pro (formerly Video Doorbell Pro 2) and Ring Video Doorbell Elite
Note: On Video Doorbell Elite the setup button is in the top right corner, above the camera; on most doorbells this will have an orange dot
After resetting your Video Doorbell, you will still need to remove the device in the Ring app if you are giving it to someone else.
Device Settings
General Settings
Remove this Device
Note: The new owner will not be able to set up the Video Doorbell if you do not complete this step.
If you need help with factory resetting your other Ring devices, visit these articles:
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