What can I do if I can’t find my wired Synology Camera?

You cannot find your wired Synology Camera in the auto-search list of Surveillance Station, DS cam, or Synology Camera Tool.

• Wired Synology Camera models
• Surveillance Station 9.1 or above
• DS cam (Android 3.7.0 / iOS 5.6.0 or above)

The following are some common reasons why you may not be able to find your wired Synology Camera. Make sure to update Surveillance Station and DS cam to the required versions, and check the items listed below.

Camera Power #

If the LED indicator is off, the camera is powered off. If you are sure the cable is plugged properly, refer to the possible causes below and try the steps:

• Power supply issue:
  • PoE (Power over Ethernet): Check the LED indicator of the PoE switch to verify the power status.
  • Power cord: Replace the power cord if it is malfunctioning.
• Electricity blackout or voltage transients: Consider using an Uninterruptible Power Supply (UPS) for extra protection.
• Demanding environment: Check if the current environment meets the requirements listed in the camera’s hardware installation guide.

DHCP Server #

You might not be able to find your camera if your network lacks a DHCP server or if the server is unable to assign an IP address. In such cases, the camera will use the default static IP address 192.168.0.50. Follow the steps below:

1. Set your computer to the same subnet as the camera.
   • Windows: Go to Windows > Settings > Network & Internet, click the Properties button under Network status, and click the Edit button under IP settings.
   • macOS: Go to Apple menu > System Settings > Network.
2. Open a web browser and enter “192.168.0.50” in the address bar. You should be able to see the web interface of your Synology Camera.
3. Enter and confirm the account name and password.
4. Go to the Network page, select Use static IP, and assign an address.
5. Follow the steps to add the camera to Surveillance Station.

If you have multiple Synology Camera devices, note that all of them will use 192.168.0.50 and cause conflicts. Power on one camera at a time and repeat Steps 2 to 4 to assign static addresses.

Camera Block List #

You may not be able to find your Synology Camera because your Synology NAS or computer is on the camera’s block list. Depending on the search results:

If you can find your camera in Synology Camera Tool but not in Surveillance Station or DS cam:

Your Synology NAS might be blocked by your camera. Unblock it to continue.

1. Open Synology Camera Tool and click on the camera’s IP address to access its web interface.
2. Go to Network > Security.
3. Click Block List and remove your Synology NAS.

If you cannot find your camera in Synology Camera Tool:

Your computer might be blocked by your camera. Change the computer’s IP address.

1. Switch your computer to Wi-Fi or use your mobile phone’s hotspot. Your computer will be given a different IP address automatically.
2. Return to Synology Camera Tool and click Retry and find your camera.
3. Click on the camera’s IP address to access its web interface.
4. Go to Network > Security.
5. Click Block List and remove your computer.