This article will guide you on what to do if you fail to manually upgrade firmware on Reolink device.
Applies to: All Reolink device.
Non-battery Powered Cameras Firmware Update Failed #
Error 1: Reolink Firmware Update Failed/Timeout #
Symptoms: #
- The Reolink firmware upgrade stuck.
- The error message “Update failed” pops up.
- The progress bar does not move when upgrading.
Troubleshooting: #
- If the upgrade fails, consider switching to a different software platform to perform the firmware update. Learn: How to Manually Update Firmware for Reolink Devices
- Perform the firmware upgrade over LAN. If upgrading the Reolink device firmware remotely, it is recommended to perform the upgrade on the device’s local network. Network issues can sometimes cause firmware upgrade failures, and a local network connection tends to be more stable.
- Check if the device’s current firmware is too old to be upgraded. If it is, please first upgrade your device to a transitional firmware (newer than the current firmware but older than the latest one released on the download center) before upgrading it to the latest one. If you don’t have the transitional firmware, please reach out to the Reolink Support Team.
- If the issue persists, please reach out to the Reolink Support Team and provide the model number, firmware version, and hardware version of your devices.
Error 2: Reolink Failed to Recognize the File Format #
Symptoms: #
The error message “failed to recognize the file format” pops out during the Reolink device update.
Troubleshooting: #
- Check the model of your device and its hardware version. Then go to Firmware Center to search for the correct firmware.
If you are not sure, please share the system info page with the support team and we will help you with it. Please refer to How to Find System Information (Firmware Version) via Reolink Software. - Please check if the firmware you are using is a copy. The copy is as shown below:
- If the issue persists, please reach out to the Reolink Support Team and provide the model number, firmware version, and hardware version of your devices.
Battery-powered Cameras Firmware Update Failed #
For Argus, Argus 2 and Argus Pro, unplug the battery and let the camera cool for more than 8 hours. Then, you can try to upgrade the firmware again.
For other battery-powered cameras, turn OFF the power button for at least 8 hours to cool down the camera. Then, try again to upgrade the firmware.
Reasons for Missing Firmware in Reolink Download Center #
Learn why you might encounter missing firmware in the Reolink download center and how to address issues related to Reolink firmware download.
Applies to: All Reolink cameras and NVRs.
Reason 1 #
All battery-powered cameras support online upgrades. You can click on “Upgrade Manually” to check for new Reolink firmware. Some DC powered and offline camera models also support both online and manual upgrades, and their firmware will be uploaded to the official download center in the future.
How to Upgrade Battery-powered Cameras Manually
Reason 2 #
New camera models may come with the latest firmware version pre-installed from the factory. Therefore, there may not be any updated firmware available for these models in the download center.
Understanding why Reolink firmware might be missing from the Reolink download center may help you know when to expect updates for your cameras or NVRs. If you need further assistance, don’t hesitate to reach out to Reolink support for guidance.
